Tranquil Treasures
Privacy Policy: Effective Date: 9 July 2026 

1. Introduction: Welcome to Tranquil Treasures.We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or book travel services through Tranquil Treasures. 

2. Who We Are: Tranquil Treasures is a UK travel company providing holidays, tours, accommodation, transport and travel-related services. If you have any questions regarding this Privacy Policy, please contact us.
Email: info@tranquiltreasures.co.uk.
Phone: 01392 949149 

3. Information We Collect: Depending on the services you use, we may collect:
Full name, Postal address, Email address, Telephone number, Date of birth (where required), Passport information (only where necessary), Emergency contact details, Travel preferences, Booking history, Payment information (processed securely by authorised payment providers), IP address and browser information & Website usage through cookies 

4. How We Use Your Information: Your personal information is used to:
Process bookings, Arrange travel services, Confirm reservations, Provide customer support, Process payments, Send booking confirmations and updates, Respond to enquiries, Improve our services, Comply with legal obligations, Send marketing communications where you have provided consent .

5. Legal Basis for Processing: We process personal data under one or more of the following lawful bases:
Performance of a contract, Your consent, Legal obligations, Legitimate business interests. 

6. Sharing Your Information: Your information may be shared only where necessary with:
Hotels, Airlines, Coach operators, Cruise companies, Tour operators, Visa providers, Travel insurance providers, Payment service providers, Government authorities where legally required. We never sell your personal information. 

7. International Transfers: As part of arranging international travel, your personal information may be transferred outside the United Kingdom where necessary to complete your booking. Where required, we take appropriate safeguards to protect your data.

8. Data Security: We use appropriate technical and organisational security measures to protect your personal information from unauthorised access, misuse, loss or disclosure. 

9. Data Retention: We retain personal information only for as long as necessary to:
Deliver our services, Meet legal and accounting obligations, Resolve disputes, Protect our legal rights. 

10. Your Rights: Under UK GDPR you have the right to:
Access your personal information, Correct inaccurate data, Request deletion, Restrict processing, Object to processing, Withdraw consent, Request data portability, Lodge a complaint with the Information Commissioner's Office (ICO).

11. Cookies: Our website uses cookies to improve your browsing experience, analyse website performance and remember your preferences.You can manage cookies through your browser settings. 

12. Marketing: We will only send promotional emails or offers if you have agreed to receive them.You may unsubscribe at any time using the link provided in our emails. 

13. Contact Us
Tranquil Treasures
Email: prasad@tranquiltreasures.co.uk
Phone: 01392 949149